Customers

Delete inactive customers older than N years

Runs monthly, finds customers older than a configurable age with no orders, and deletes them only when deletion is explicitly enabled.

Install JsWorkflows Template setup docs

When to use this template

This template is built for Shopify stores using the JsWorkflows app.

Use this template when you want a ready-made workflow for this use case: Runs monthly, finds customers older than a configurable age with no orders, and deletes them only when deletion is explicitly enabled.

It is designed for Shopify customer operations and gives you a production-ready starting point instead of building the automation from scratch.

This workflow uses the scheduled trigger model and starts from the "Monthly schedule" trigger. It includes setup fields for merchant-facing values, so you can configure the workflow before installing it.

Setup guide

Before you start

This template is destructive when Delete enabled is turned on. Run it once with deletion disabled and review the logs before enabling deletion.

How it works

Trigger: monthly scheduled workflow
Searches customers using orders_count:0 and customer_date
Processes customers page by page
Rechecks each customer before deletion using their current createdAt, numberOfOrders, and canDelete values
Deletes only customers that still match the criteria and are deletable

Configure in setup

Customer age in years: minimum customer account age before deletion
Maximum customers per run: safety cap for one monthly run
Delete enabled: off means dry-run logging only; on performs deletion

Notes

No extra Shopify scopes are requested by this template because customer write access is already part of the app's default install scopes.
If a customer has placed an order, Shopify will not allow deletion and this workflow also skips them before attempting deletion.

Setup fields

Customer age in years

numberRequiredconfig

Delete only customers created more than this many years ago.

Maximum customers per run

numberRequiredconfig

Safety cap for how many eligible customers this workflow can process in one monthly run.

Delete enabled

checkboxRequiredconfig

When off, the workflow only logs customers that would be deleted. Turn on after reviewing a dry run.